Shipping Methods

Jacob Cohën processes orders in Italy from Monday to Friday.

Orders placed from Friday to Sunday, or holidays will be processed the following business day.

All orders are processed within 2 business days of the order’s placement, or the next available working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out.

Jacob Cohën delivers parcels all over the world via DHL. Delivery timing is estimated from the time your order is shipped, not when it is placed.

Jacob Cohën will not be held responsible for a delay in shipment, or for carrier delays in delivery, caused by weather conditions, international customs issues or any other circumstances beyond the control of Jacob Cohën.

Jacob Cohën cannot be accountable caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to jacobcohen.com control.

We offer two types of delivery services, Standard and Express.

Italy

Express Delivery: approximately 2-4 working days

Most of Europe

Standard Delivery: approximately 4-7 working days

Express Delivery: approximately 2-4 working days

Rest of the world

Standard Delivery: approximately 5-10 working days

Express Delivery: approximately 3-7 working days

All shipments are accompanied with an official invoice with the exact declared value of each item in euros. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out.

Shipping Costs

Please note that in case that, for any reason, the customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Jacob Cohën offers DDP (delivery duties paid) shipping to a few selected countries. This means taxes, custom fees and import fees for United Kingdom, Switzerland and Norway are included.

Shipments to DDU (delivery duties unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Jacob Cohën.

Below you will find information about shipping costs:

Most of Europe

Standard Delivery: 8-14€

Express Delivery: 10-25€

Shipment tracking

When the order is tendered to the courier, customers receive an email providing the tracking number (awb) related to the order. To monitor the status of your order, customers may visit the courier website and insert the awb number in the “track your order” area.

Returns and Refunds

Subject to Terms & Conditions policy, we offer a Free Returns Pick Up.

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the product(s) will be included with the delivery package.

If you choose this option, you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

To book a free returns pick-up

In case you already have an account:

Sign-in to ‘My Account’ section on jacobcohen.com
Under 'Orders & Returns' click on the ‘Initiate Return’ next to the order you want to return;
Select the Products you would like to return and follow the steps to schedule a pick-up time and address.

In case you do not have an account:

Go to ‘Return Your Order’ section on jacobcohen.com
Provide your order number and your email address;
Select the Products you would like to return and follow the steps to schedule a pick-up time and address.

We will email you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

What happens next?

Prepare your package by attaching to the outside of the original packaging the pre-printed Return Label and Return Note that you find in the box. Make sure the Return Label is visible as this will need to be scanned by the courier and give the Airway Bill (AWB) to the courier.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 day period, we cannot guarantee a refund.

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