Shipping & Returns

Shipping Methods

Jacob Cohën processes orders in Italy. Orders are shipped within 1-2 business days of order completion. During sale periods or holidays, order processing may be subject to slight delays.

Jacob Cohën delivers orders worldwide via DHL Express. Delivery times are estimated from the date the order is shipped, not from the date the order is completed online.

Jacob Cohën shall not be liable for any delay in shipping or delivery caused by the courier due to weather conditions, international customs inspections, or other circumstances beyond Jacob Cohën’s reasonable control.

For security purposes, an adult signature may be required upon delivery. If DHL is unable to deliver the package because no one is available to sign for it, the courier will leave a delivery notice and the package will be taken to the nearest branch or Service Point. Customers are invited to collect the package or contact the courier as soon as possible to avoid the order being returned to our warehouse, without prejudice to the provisions of Article 6.4 of the Terms and Conditions in the event the package is not collected within 30 calendar days.

Available Shipping Methods

Italy
Express Shipping: approximately 1-2 business days

USA
Express Shipping: approximately 2-3 business days

Europe (most countries)
Express Shipping: approximately 1-2 business days

Rest of the World
Express Shipping: approximately 2-4 business days

Shipping Costs

Jacob Cohën offers DDP (Delivery Duties Paid) shipping to all countries: applicable taxes, customs fees, and import duties in effect at the time of shipment are included in the total order amount. As set forth in Article 6.5 of the Terms and Conditions, for shipments to non-EU countries, customs authorities may require the customer to provide documents or information, or to pay local charges not covered under the DDP arrangement (for example, taxes that could not be foreseen at the time of order); the customer is required to cooperate promptly with customs authorities in such cases.

Please note that if, for any reason, the customer refuses delivery of the package, the shipping costs and import taxes relating to the automatic return of the package to the sender will be charged to the customer. Such amount will be deducted from the total order amount to be refunded.

Shipping cost details are set out below:

Shipment Tracking

Once your order is handed over to the courier, you will receive an email containing the tracking number. To monitor the status of your shipment, you may visit the courier’s website or enter the tracking number in the “Track your order” section.

Returns and refunds

As provided under Article 7.6 of the Terms and Conditions, you may choose between two return methods:

1.       Free return service: using the prepaid return label provided following your return request. The request must be submitted within 14 calendar days of receipt of the order and may be exercised only once per order.

2.       Self-managed return, at the customer’s expense: in this case, you will receive a refund of the price of the products and of any delivery costs incurred, as provided under Article 7.6 of the Terms and Conditions.

The free return service is available to all customers (with the exception of certain product categories, as indicated in the Returns policy and under Article 7.8 of the Terms and Conditions). Customers are advised to return products in their original packaging to ensure adequate protection during transit.

In both cases, products must be returned within 14 calendar days of the date on which the withdrawal notice is communicated (Article 7.6 of the Terms and Conditions). Customers using the free return service are nonetheless encouraged to ship the package as soon as possible after receiving the return label, and in any event within the deadline indicated above.

Refunds will be issued within 14 calendar days of receipt of the returned products, or of proof that the products have been returned, using the same payment method used for the original order, in accordance with Articles 7.4 and 7.5 of the Terms and Conditions.

Booking a free return pickup

1.       Go to the “Return your order” section on jacobcohen.com and enter your order number and email address.

2.       Select the products to be returned and proceed with the return request.

3.       You will receive the DHL Express return label and shipping instructions by email.

Before shipping the items, please ensure that the products comply with the requirements set out in Article 7.7 of the Terms and Conditions (Returns policy).

How to Ship

1.       Carefully pack the items in their original boxes, including all accessories.

2.       Print the prepaid waybill, valid for free shipping with DHL. Affix the waybill to the box, removing or covering any existing labels.

3.       Go to MyDHL+ to select a pickup date or a drop-off point, ensuring the package is returned within the deadline specified in Article 7.6 of the Terms and Conditions.

Please note that each waybill may be used only once, for a single package.

In the event of any discrepancy between the contents of this section and the Terms and Conditions, the Terms and Conditions shall prevail.