Orders

Jacob Cohën has created and published the website with the mission to offer a service exclusively for its own clients. www.jacobcohen.com reserves the right to decline to process an order and/or offer services to anyone at any time. www.jacobcohen.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the client’s bank. www.jacobcohen.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in orders’ processing and shipping. Orders placed separately will be shipped separately.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and www.jacobcohen.com will be completed when we email you that the goods have been dispatched.

Except in relation to certain types of Products (and according to our Terms & Conditions), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

Payment Mehods

Jacob Cohën has the following payment methods available:

Credit cards: Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay
Paypal (to register a Paypal account, please visit their website at paypal.com)
Ali Pay for any EUR currency, United Kingdom, United States, Denmark, Sweden, Brunei, China, Hong Kong, Macao, Taiwan, Thailand, Vietnam, Singapore, Laos, Philippines, Indonesia, Cambodia and Malaysia
Sofort for Germany, Belgium, Austria and Switzerland
Ideal for Netherlands

Please note that all payment transactions are subject to verification with the card issuer. Your credit card will be charged only when the order is finalised, and we will not be held responsible for any refusal of a card issuer to authorise the transaction. Furthermore, we conduct standard pre-authorization on the card; products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses. It may take your bank additional time to process the funds back to your account.

Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

Please note that for pre-orders payment is taken at the time the pre-order is placed and will be subject to our usual fraud checks. Pre-orderable items will be shipped right after items are available in stock.

Prices and Currency

The product price shall correspond to the list price appearing on the site. Prices include vat but exclude shipping. Shipping costs (at the stated price) will be added automatically to the total amount due once your items appear in the cart and you have selected your desired shipping method.

Delivery prices and costs are subject to change at any time; however, such changes shall not affect the orders for which we have already sent a shipping confirmation. Payments as well as refunds for shipments are all invoiced in euros.

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